Day 1

08:20 AM - 09:00 AM Morning Refreshment and Registration


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Chak Wong

Managing Director and Head of Sovereign and Financial Institutions APAC
Societe Generale

Outlook for Financial Services

09:10 AM - 09:50 AM Keynote Presentation: Driving Growth in Hong Kong’s Financial Sector

Esmond Lee Kin-Ying, Senior Advisor, Financial Services Development Council
  • Overview of Hong Kong’s current financial landscape
  • How can the industry work together to maintain Hong Kong’s position as a leading global financial centre?
  • Financial services in the digital age - Evaluating key strategies to stay competitive and relevant

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Esmond Lee Kin-Ying

Senior Advisor
Financial Services Development Council
  • Developing agile strategies and business model to tackle digital disruption and enhance your value proposition
  • Identifying emerging innovations that will have the greatest impact on the financial services industry
  • Using technology to tackle regulatory requirements and changes to effectively deliver regulatory transformation

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Sonia Wedrychowicz

Managing Director, Digital Bank
DBS Bank
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Edouard Zuber

Chief Digital Officer
AXA China Region
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Philippe Dirckx

Managing Director, Head of Markets and Initiatives, Asia Pacific
SWIFT
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Liam Gilligan

Head of Innovation Lab
Commonwealth Bank

10:30 AM - 11:00 AM Networking Break

Digital Product Development & Delivery

11:00 AM - 11:40 AM Case Study: Digitising Product Development with an Agile Development Approach

Edouard Zuber, Chief Digital Officer, AXA China Region
  • Developing an agile approach to mobile app product development
  • Improving speed-to-market and quality of product to increase business engagement and customer satisfaction
  • Tackling organisational structure challenges to implement agile methodologies

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Edouard Zuber

Chief Digital Officer
AXA China Region

11:40 AM - 12:20 PM The Journey towards #TrulyDigital Banking

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  • The challenges that banks face in their transition to a truly digital banking model
  • Strategy to drive renewal from the core, while effectively assimilating new digital technologies
  • A roadmap for digital transformation, technologies to adopt, and key case studie

12:20 PM - 1:20 PM Networking Lunch

1:20 PM - 2:00 PM Panel Discussion 1: Discuss Key Drivers and Latest Technology Trends in Shaping Product Development to Differentiate Yourselves from Competitors

Sonia Wedrychowicz, Managing Director, Digital Bank, DBS Bank Janet Yuen, Head of Business Model Innovation and Market Development, HSBC
  • Analysing business processes to develop and design highly successful automated solutions for mobile banking apps and e-payment services
  • Capitalising on the latest technologies such as blockchain to increase effectiveness in transaction monitoring
  • How to encourage wider use of new digital services in the early phase

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Sonia Wedrychowicz

Managing Director, Digital Bank
DBS Bank
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Janet Yuen

Head of Business Model Innovation and Market Development
HSBC

2:00 PM - 2:40 PM Case Study: Driving an Effective Delivery Process in Digital Banking for 700% Growth in Number of Products Sold Online Within 12 Months

Minh Nhat Tran, Deputy Chief Executive Officer and Chief Digital Officer, Vietnam International Bank
  • How Vietnam International Bank achieved 89% increase in active users for MyVIB, a mobile banking app through Digital Transformation?
  • Understanding your customers to focus on delivering relevant customer value propositions instead of technical solutions in digital banking
  • How to unshackle legacy organization process, governance and mindset to promote creativity within the team in the first year of Digital Banking Division’s establishment?
  • Designing and implementing digital banking technology and platform to meet the ever changing customer and market needs

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Minh Nhat Tran

Deputy Chief Executive Officer and Chief Digital Officer
Vietnam International Bank

Digital Transformation

2:40 PM - 3:20 PM Case Study: Formulating a Digital Mindset: How to Increase Employee Engagement Within a Year Through Digital Transformation

  • Aligning digital strategies and engaging employees through social media activities
  • Learning how internal digitisation can boost an organisation’s external branding
  • Understanding the benefits of employee buy-in for implementing digitisation initiatives

3:20 PM - 3:50 PM Networking Break

3:50 PM - 4:30 PM Case Study: Cultivating Startup Thinking in a Corporate Environment to Build an End-To-End Bank Based on Mobile App in Less Than 12 Months

Sonia Wedrychowicz, Managing Director, Digital Bank, DBS Bank
  • Leveraging the benefits of domain knowledge vs fresh thinking
  • Building support within the company to counter crash-through mentality
  • Incorporating small teams of “Formula one drivers" with their roles and responsibilities in organisational charts to be more agile
  • Adopting leadership with a vision and its importance to successfully nurture talent in a dynamically changing environment

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Sonia Wedrychowicz

Managing Director, Digital Bank
DBS Bank

4:30 PM - 5:10 PM Developing a Culture that Embraces Digitisation to Improve Employee Satisfaction

Mukesh Pilania, Lead for Transversal Customer Experience, AXA Asia
  • Crafting a unique communication approach for your organisation and each department
  • Adopting employee engagement in defining digital vision and journey
  • Power of delivering quick successes: minimum viable product approach
  • Capitalising on recognition, rewards and training to get employees on-board

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Mukesh Pilania

Lead for Transversal Customer Experience
AXA Asia

5:10 PM - 11:59 PM Closing Remarks